At Pinnacle Spas, every hot tub is custom-prepared before shipping. Once your spa is ready, our team will schedule your spa delivery and coordinate timing with you and our local delivery agents. Delivery timelines can vary based on customization and location, but we keep you informed every step of the way so you know exactly when your hot tub will arrive.
No, Pinnacle Spas does not offer refunds or returns. Each hot tub is a custom-built spa designed specifically for your order, which means it cannot be restocked or resold. Because of this, all sales are final.
If your order has not yet entered production, you may be able to make changes to your custom spa. Contact Pinnacle Spas as soon as possible to request updates. Once your hot tub enters production, modifications are no longer available due to the custom manufacturing process.
To ensure a smooth spa delivery, make sure your site is ready before your hot tub arrives. This includes a solid foundation, proper electrical setup, and a clear path for delivery access. Proper spa installation preparation helps avoid delays and ensures your hot tub can be set up quickly and safely.
If your hot tub arrives with any damage or defects, contact Pinnacle Spas immediately. Our team will work with you to resolve the issue quickly, whether through repair, replacement parts, or service support, so you can enjoy your spa as soon as possible.
All models available with White Glove Delivery
